Humanizing Healthcare International Conference
Château Laurier
October 19-20, 2017 - Ottawa, Ontario, Canada
Patient and health care professional
Enhancing Lives. Transforming Care.
Patient using technology with care staff
Innovative practices that support humanistic health care
Refugee family and family physician
Aging Gracefully Wellness Fair

International Conference on Humanizing Health Care: Enhancing Lives. Transforming Care.

Oct. 18-20, 2017
Fairmont Château Laurier—Ottawa, Ontario Canada

Early bird registration has started and continues until June 30.

Aging Gracefully Wellness Fair overview

Early bird registration program snapshot

Conference program

Registration rates 

Register now!


The New York Times has picked Canada as No. 1 of 52 places to go in 2017, touting it as “a world unto itself, with cosmopolitan cities, barely explored natural wonders and everything in between”. Read the full Ottawa Citizen article.

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For decades now the landscape of health care has been shifting due to factors such as, an aging population, complex care needs, technology, and increasing costs and demands. Health care organizations are challenged with tight budgets and constraints, managing expectations to maintain quality service and coordinated care, and ensuring patients, residents and family are engaged in decisions about their care.

Maximizing our human resources, paid and unpaid, and leveraging expertise and skills is more important than ever. As a result there has been a rethinking of how the health care system is organized, integrating service delivery models designed to ensure that we do not lose sight of the human connection, an essential ingredient in the health care experience.

This conference will explore emerging trends and best practices that include relationship centred care and highlight innovative ways to build capacity through community engagement, education, research and technology; cultivating compassion and dignity in an aging society.


Keynote and plenaries will be simultaneously translated.

Conference objectives

  • Provide a forum to share successful leading practices;
  • Explore common interest in the areas of compassion, dignity and relationship centered care;
  • Address the challenges facing health care organizations capacity to deliver services with fewer resources;
  • Highlight strategies to engage community members such as academic institutions, corporations, professionals and retirees in meaningful volunteer and student opportunities leveraging their skills , experience and expertise ;
  • Discuss innovations and new technologies designed to enhance the healthcare experience for patients, residents, families and staff.

Conference themes

  • Enhancing the health care consumer experience: Innovative practices that support humanistic health care
  • Building capacity through community engagement and education
  • Arts and wellness
  • Spirituality: The invisible ingredient in health and health care
  • Technology: How it can promote aging gracefully
  • Person-centred care

Humanizing health care is...

Target audience

Focus areas 


Speaker biographies 

Michel Bilodeau—Vice-president, Public Governance International

Didier Caenepeel, O.P., Ph. D. (Phys.), Ph. D. (Th.)—Dominican University College, Faculty of theology

William F. Dawson—Mechanical engineer, teacher, lecturer, volunteer and caregiver

John Fraser—Member of Provincial Parliament, Ottawa South

Brian Goldman, MD—Emergency room physician, bestselling author, medical watchdog and radio host

J. David Henderson, MD, CCFP—Medical director, Palliative Care Program, Colchester Regional Health Authority 

Ole Kassow—Cycling Without Age, Purpose Makers

Roshene Lawson—Clinical chaplain, Bruyère Continuing Care
Rev. Elizabeth MacKinlay, AM, FACN, PhD—Anglican Church of Australia; Charles Sturt University, School of Theology

Mike Nolan, BEd, MA, MSc, PhD RGN, RMN—University of Sheffield, Gerontological Nursing
Shane Sinclair, PhD—University of Calgary, Faculty of Nursing

Peter Tanuseputro, MHSc, MD, CCFP, FRCPC—Investigator, Bruyère Research Institute and associate scientist, Ottawa Hospital Research Institute