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Patients Residents & Families

Before you visit

Here is what you need to know about visiting your loved one:

    • Please review the site-specific information below to confirm additional visitor requirements for indoor and outdoor visits before visiting your loved one.
    • All general visitors must now complete a mandatory PPE training module before visiting their loved ones at Élisabeth Bruyère Hospital and Saint-Vincent Hospital. Please take 5 minutes to complete the module here. 
    • Patients and residents on a unit with a declared outbreak will not be able to have visitors.
      • Please note: This does not apply to visitors of patients who are at end of life.
    • We ask that visitors be vigilant about symptoms and delay visits if feeling unwell.
    • All visitors must pass screening and must not be showing signs of any COVID-19 symptoms.
    • All hospital visitors and long-term care visitors must be fully vaccinated (two doses) and show their proof of vaccination at screening.
    • Visitors must follow COVID-19 safety guidelines as outlined for the duration of your visit and will be provided with the appropriate PPE at screening. Masking requirements remain in effect.
    • Hospital visitors are encouraged to use rapid tests before they visit if they have one at their disposal. The result of a rapid test is not a certainty but is an added layer of protection for our staff and patients.
    • Long-term care visitors will continue to follow the ministry of long-term care requirements for rapid testing.

A family support service for the loved ones of our patients and residents who are looking for information about our response to COVID-19. Contact us directly 7 days a week at familysupportservice@bruyere.org or 613-562-6262 ext. 4200.

 

If you have any questions about visitation, please call 613-562-6262 ext. 1600. 

 

We are having problems with our phone lines at our Greystone campus. Patients are unable to receive incoming calls at the moment.

Our service provider is working on a solution, and we will share an update as soon as we can.

If you are trying to get in touch with a loved one, please contact the reception desk at extension100 and they will get a message to your loved one. 

Saint-Vincent Hospital

A COVID-19 outbreak has been declared on unit 4 North and 4 South at Saint-Vincent Hospital. General visitation on these units will not be permitted until further notice. DCPs can continue to visit as always.

 

Please note: This does not apply to visitors of patients who are at end of life. 

 

To help keep you connected with your loved ones at Bruyère, Volunteer Resources are here to facilitate phone and video chats (FaceTime/Skype/Zoom) 7 days a week. Contact volunteer@bruyere.org or 613-562-6364 to make arrangements.


For all other units:

 

All general visitors must now complete a mandatory PPE training module before visiting their loved ones at Saint-Vincent Hospital. Please take 5 minutes to complete the module here. 

 

Indoor visitation

 

  • Four visitors can visit per day. A visit from a designated care partner (DCPs) counts as one of the four visitors. Children under the age of one do not count toward these limits.
  • A maximum of two people can visit at any time, including DCPs.
  • Unvaccinated children under the age of five are permitted to visit.
  • Visitors are able to come and stay for any length of time within visiting hours.
  • If we reach the maximum number of visitors on the unit, visitors may be asked to keep their visits to 1.5 hours to allow everyone a chance to visit with a loved one.

All designated care partners (DCPs) and visitors have to be fully immunized (two doses) against COVID-19 to visit our hospitals. This applies to everyone over the age of five. Children two and up will be provided with child-sized KN95s at screening. In rare cases, exemptions may be granted. To request an exemption, please complete this form. 


Visiting hours at our hospitals are now from 10 a.m. to 8:30 p.m., daily. Visitors must arrive before 7 p.m. to go through screening in order to stay until 8:30 p.m..

 

Screening and current infection prevention measures remain in place for all visitors. We encourage our visitors to use rapid tests before they visit if they have one at their disposal. The result of a rapid test is not a certainty but is an added layer of protection for our staff and patients. 

 

Loved ones wishing to drop off gifts and goods can bring them to our Saint-Vincent Hospital entrance between 9 a.m. and 11 a.m., and 4 p.m. and 6 p.m. seven days a week.

  

Outdoor visits at Saint Vincent Hospital

 


How many people can visit outside?

Due to the amount of outdoor space available, we ask that groups including our patients/residents be no more than ten people. This allows visitors to keep a safe distance and for more of the people we care for to have outdoor visits.

Do outdoor visitors need to go through screening and wear PPE?

Yes please! All outdoor visitors will go through and pass screening and be given the appropriate PPE to wear for their outdoor visit. We ask that all visitors keep their masks (KN95) on for their visit, both outdoors and indoors.

Can patients on outbreak units go for outside visits?

Our patients on units that are on outbreak will not be able to go for outside visits.

If a patient has visitors outside, can they still have visitors inside?

Yes, outdoor visitors do not count towards the total number of indoor visitors per day identified in our current visitor practices. Please see the latest on indoor visitation above.

Where can the visits take place?

These visits can take place in front of the hospital along Cambridge Street and at the corner of Primrose/Cambridge. See below for details on visits in the garden.

They can also take place in the garden and DCPs and staff can take patients outside to the garden through the building.

 

What are outdoor visiting hours?

 

Outdoor visiting hours are the same as indoor visiting hours: from 10 a.m. to 8:30 p.m., daily. Visitors must arrive before 7 p.m. to go through screening in order to stay until 8:30 p.m..
 


To note for garden visits:

Accessing the space -- DCPs and staff will need to get a key pass from the Information Desk in the atrium to unlock the door. Three key passes are available. Any additional visitors up to the 10-person limit can join outdoors via Cambridge Street. After going through screening, they will be asked to exit the building and walk around.

Recommended time limit -- For many of our patients at SVH this is the only accessible space for them to enjoy outdoor time. To ensure that as many of our patients with these accessibility barriers as possible get outdoor time, we ask that these visits be kept to an hour. This can be extended if they find out when returning the key that no one is waiting for a key pass.

Coming inside -- We ask that outdoor visitors who have passed screening and are meeting their loved one in the garden access this space via Cambridge Street. If they would like to continue the visit indoors, we ask that they go through screening again. Indoor visitors must follow the latest indoor visitation guidance available at bruyere.org. Our DCPs will be our partners in helping inform additional visitors of this need.

If you’re coming to visit, please take home a rapid testing kit. We have these available at screening and encourage you to use them before your next visit.  

 

 

Élisabeth Bruyère Hospital

All general visitors must now complete a mandatory PPE training module before visiting their loved ones at Élisabeth Bruyère Hospital. Please take 5 minutes to complete the module here. 

 

Indoor visitation 

 

  • Four visitors can visit per day. A visit from a designated care partner (DCPs) counts as one of the four visitors. Children under the age of one do not count toward these limits.
  • A maximum of two people can visit at any time, including DCPs.
  • Unvaccinated children under the age of five are permitted to visit.
  • Visitors are able to come and stay for any length of time within visiting hours.
  • If we reach the maximum number of visitors on the unit, visitors may be asked to keep their visits to 1.5 hours to allow everyone a chance to visit with a loved one.

All designated care partners (DCPs) and visitors have to be fully immunized (two doses) against COVID-19 to visit our hospitals. This applies to everyone over the age of five. Children two and up will be provided with child-sized KN95s at screening. In rare cases, exemptions may be granted. To request an exemption, please complete this form. 


Visiting hours at our hospitals are now from 10 a.m. to 8:30 p.m., daily. Visitors must arrive before 7 p.m. to go through screening in order to stay until 8:30 p.m..


Screening and current infection prevention measures remain in place for all visitors. We encourage our visitors to use rapid tests before they visit if they have one at their disposal. The result of a rapid test is not a certainty but is an added layer of protection for our staff and patients. 

  

Loved ones wishing to drop off gifts and goods can bring them to our Saint-Vincent Hospital entrance between 9 a.m. and 11 a.m., and 4 p.m. and 6 p.m. seven days a week.

 

 

Outdoor visits at Elisabeth Bruyère Hospital

 


How many people can visit outside?

Due to the amount of outdoor space available, we ask that groups including our patients be no more than ten people. This allows visitors to keep a safe distance and for more of the people we care for to have outdoor visits.

Do outdoor visitors need to go through screening and wear PPE?

Yes please! All outdoor visitors will go through screening and be given the appropriate PPE to wear for their visit. We ask that all visitors keep their masks (KN95) on for their visit, both outdoors and indoors.

Can patients on outbreak units go for outside visits?

Our patients and residents on units that are on outbreak will not be able to go for outside visits.

If a patient has visitors outside, can they still have visitors inside?

Yes, outdoor visitors do not count towards the total number of indoor visitors per day identified in our current visitor practices. Please see the latest on indoor visitation above.

Where can the visits take place?

These visits can take place in the garden area beside the parking lot.

 

What are outdoor visiting hours?

Outdoor visiting hours are the same as indoor visiting hours: from 10 a.m. to 8:30 p.m., daily. Visitors must arrive before 7 p.m. to go through screening in order to stay until 8:30 p.m.. 


If you’re coming to visit, please take home a rapid testing kit. We have these available at screening and encourage you to use them before your next visit.  

 

 

Élisabeth Bruyère Long-Term Care Residence

A COVID-19 outbreak has been declared on level 5 at Élisabeth Bruyère Residence. General visitation on this floor will not be permitted until further notice. DCPs can continue to visit as always.

Please note: This does not apply to visitors of residents who are at end of life.

 

To help keep you connected with your loved ones at Bruyère, Volunteer Resources are here to facilitate phone and video chats (FaceTime/Skype/Zoom) 7 days a week. Contact volunteer@bruyere.org or 613-562-6364 to make arrangements.

For all other floors: 

 

Indoor visitation

 

    • Maximum four visitors or DCPs at a time in a resident’s room.
    • Children under the age of five can now visit. Everyone five and older must have received at least two doses of a Health Canada approved COVID-19 vaccine and show proof of vaccination.

There is no schedule or limit on the length or frequency of visits. Visiting hours are between 10 a.m. and 8:30 p.m. Please arrive by 7:00 p.m.

 

All those coming through our doors must be fully immunized (two doses) against COVID-19 and obtain a negative rapid test result, to be granted access to the home. This includes all persons over the age of one (infants who are less than one year old may enter the home, this is not dependent on their immunization status, and they do not require to do a rapid test). Individuals requiring a medical exemption must contact the home’s management. Long term care visitors will continue to follow the ministry of long-term care requirements for rapid testing.

 

Screening and current infection prevention measures remain in place for all visitors. DCPs and visitors are required to wear masks indoors.

 

 

Outdoor visits at Elisabeth Bruyère Residence

 


How many people can visit outside?

We ask that groups including our residents be no more than ten people. This allows visitors to keep a safe distance in our outdoor spaces.

Do outdoor visitors need to go through screening and wear PPE?

Yes please! All outdoor visitors will go through screening and be given the appropriate PPE to wear for their visit. We ask that all visitors keep their masks (KN95) on for their visit, both outdoors and indoors. Outdoor visitors are not required to undergo rapid testing. Outdoor visitors are not required to undergo rapid testing.

Can residents on outbreak units go for outside visits?

Our residents on units that are on outbreak will not be able to go for outside visits.

If a resident has visitors outside, can they still have visitors inside?

Yes. In LTC, there is no limit to the number of visitors per day. Please see the latest on indoor visitation guidelines above. 

Where can the visits take place?

These visits can take place in the garden area beside the parking lot.

If you’re coming to visit, please take home a rapid testing kit. We have these available at screening and encourage you to use them before your next visit.  

 

Saint-Louis Long-Term Care Residence

Indoor visitation

 

    • Maximum four visitors or DCPs at a time in a resident’s room.
    • Children under the age of five can now visit. Everyone five and older must have received at least two doses of a Health Canada approved COVID-19 vaccine and show proof of vaccination.

There is no schedule or limit on the length or frequency of visits. Visiting hours are between 10 a.m. and 8:30 p.m.

 

All those coming through our doors must be fully immunized (two doses) against COVID-19 and obtain a negative rapid test result, to be granted access to the home. This includes all persons over the age of one (infants who are less than one year old may enter the home, this is not dependent on their immunization status, and they do not require to do a rapid test). Individuals requiring a medical exemption must contact the home’s management. Long term care visitors will continue to follow the ministry of long-term care requirements for rapid testing.

 

Screening and current infection prevention measures remain in place for all visitors. DCPs and visitors are required to wear masks and face shields indoors.

 

 

Outdoor visits at Saint-Louis Residence

 


How many people can visit outside?

We ask that groups including our residents be no more than ten people.

Do outdoor visitors need to go through screening and wear PPE?

Yes please! All outdoor visitors will go through screening and be given the appropriate PPE to wear for their visit. We ask that all visitors keep their masks (KN95) on for their visit, both outdoors and indoors. Outdoor visitors are not required to undergo rapid testing.

Can residents on outbreak units go for outside visits?

Our residents on units that are on outbreak will not be able to go for outside visits.

If a resident has visitors outside, can they still have visitors inside?

Yes. In LTC, there is no limit to the number of visitors per day. Please see the latest on indoor visitation guidelines above.

 

Where can the visits take place?

Visitors and residents can meet anywhere on the property. We do have two gazebos that can be used and outdoor seating areas.

If you’re coming to visit, please take home a rapid testing kit. We have these available at screening and encourage you to use them before your next visit.  

 

 

Greystone Village Transitional Care Unit

We are having problems with our phone lines at our Greystone campus. Patients are unable to receive incoming calls at the moment.


Our service provider is working on a solution, and we will share an update as soon as we can.

 

If you are trying to get in touch with a loved one, please contact the reception desk at extension100 and they will get a message to your loved one.

 

  

This Transitional Care unit is overseen by Bruyère and managed by Integrated Care Solutions, a division of Bayshore HealthCare.

  

General visitation is now permitted:

  • Four visitors can visit per day. A visit from a designated care partner (DCPs) counts as one of the four visitors. Children under the age of one do not count toward these limits.
  • A maximum of two people can visit at a time, including DCPs.
  • Unvaccinated children under the age of five are permitted to visit.
  • Visitors are able to come and stay for any length of time within visiting hours.
  • If we reach the maximum number of visitors on the unit, visitors may be asked to keep their visits to 1.5 hours to allow everyone a chance to visit with a loved one.

All designated care partners (DCPs) and visitors have to be fully immunized (two doses) against COVID-19 to visit our hospitals. This applies to everyone over the age of five.

 

Visiting hours are from 8 a.m to 8 p.m.

 

Screening will take place at the reception and current infection prevention measures remain in place for all visitors.

 

Outdoor Visitation

 

How many people can visit outside?

We ask that groups including our residents be no more than ten people. This allows visitors to keep a safe distance in our outdoor spaces. yes

Do outdoor visitors need to go through screening and wear PPE?

Yes please! All outdoor visitors will go through screening and be given the appropriate PPE to wear for their visit. We ask that all visitors keep their masks (KN95) on for their visit, both outdoors and indoors. 

 

Can patients on outbreak units go for outside visits?

Our patients on units that are on outbreak will not be able to go for outside visits. 

If a patient has visitors outside, can they still have visitors inside?

Yes, outdoor visitors do not count towards the total number of indoor visitors per day identified in our current visitor practices. Please see the latest on indoor visitation above. 

Where can the visits take place?

 

Outdoor visitation will take place on the north and south patios.


What are outdoor visiting hours?

Outdoor visiting hours are the same as indoor visiting hours: from 8 a.m. to 8 p.m., daily. Visitors must arrive before 7 p.m. to go through screening in order to stay until 8:30 p.m..

Outpatient Programs at Élisabeth Bruyère Hospital

Please note that many of Bruyère’s outpatient programs and clinics have re-opened. A number of visits are taking place in-person, but the majority remain virtually either by phone or video. Should you have a confirmed appointment, please proceed as instructed.

For more information on each one, please click the links below: 

Patients and referred patients of these programs and clinics can phone 613-562-6262 and ask to be connected to these programs to get answers to questions related to their health, therapies, prescriptions and any treatments they are or were receiving at Bruyère.

On-site screening

Everyone entering Bruyère will be asked a series of questions. Please follow the instructions provided electronically or by our screening teams.

 

Visitors returning from international travel, if it has been less than 14 days since your return, will be asked to undergo a rapid test before entering to see their loved one. These will be administered upon arrival.  

News about Bruyère's COVID-19 response

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