Patients Residents & Families

The latest from Bruyère on COVID-19

Bruyère is actively responding to the situation with the novel Coronavirus (COVID-19) as it unfolds, working closely with Ottawa Public Health and our regional healthcare partners to follow all appropriate guidelines to ensure the safety of our patients, residents, families, volunteers, visitors and staff.

We are implementing additional preventative measures at all of our campuses. These measures will include onsite screening at our entrances and visitor restrictions. Visitors will only be permitted on compassionate grounds. All outpatient programs and clinics are closed as of March 16, 2020 until further notice.We will also not be hosting public events or large gatherings on site.

The measures we are taking are preventative, in order to protect the vulnerable people we serve and reduce risks for our staff, physicians, volunteers and students.


To keep your loved ones and all of our patients and residents safe, visits are not permitted at this time. Exceptions may be made on compassionate grounds.


For patients at Bruyère, family members and loved ones should call 613-562-6262 between 9 a.m. and 5 p.m. and ask to speak to the clinical manager on their loved one’s unit to make these arrangements.

For long-term care residents, family members and loved ones should call the following numbers for each site or email sld-ltc@bruyere.org​ to make arrangements.


  • Saint-Louis Residence – 613-562-6262 x 2520
  • Élisabeth Bruyère Residence - 613-562-6262 x 2505 

Enquiries about loved ones at Bruyère are always welcome. In order to better respond to the high volume of calls we receive, we ask that families designate one representative to receive and share updates with the rest of the family. Enquiries can be made seven days a week between 9 a.m. and 5 p.m. by calling 613-562-6262 and asking to speak to the clinical manager on the unit.

We realize that visiting restrictions are not easy on anyone. Feeling connected is vital to our well-being. We encourage you to check in regularly digitally or by phone. Our volunteer teams have been working to find solutions to keep you connected during this time and have secured technologies to support video chats. Click here to learn more about these initiatives and how to access them.



Loved ones wishing to drop off gifts and good can bring them to our Saint-Vincent Hospital and Élisabeth Bruyère Hospital entrance between 9 a.m. and 11 a.m., and 4 p.m. and 6 p.m. seven days a week. 



Based on our commitment to minimizing our patient's potential exposure to COVID-19, as of March 16, Bruyère has temporarily closed all of its outpatient programs and clinics until further notice.


This includes the following programs and clinics:

    • Outpatient Geriatric Rehabilitation
    • John and Jennifer Ruddy Geriatric Day Hospital
    • Brain and Memory
    • Photoderm
    • Dermatology
    • Outpatient Stroke Rehabilitation
    • Physical Medicine and Rehabilitation

Patients and referred patients of these programs and clinics can phone 613 562 6262 and ask to be connected to these programs to get answers to questions related to their health, therapies, prescriptions and any treatments they were receiving at Bruyère.


Everyone entering Bruyère will be asked a series of questions. Anyone who has traveled internationally in the last 14 days (the day you return being day zero), anyone displaying symptoms, or who could have had close contact with someone who has symptoms, through travel or otherwise, will not be permitted to enter and will be directed to Ottawa Public Health’s website for the most up to date information.


The screening criteria will be subject to change as guidance evolves and we will continue to provide updates. Please follow the direction of the onsite screeners as they will have the most current information.  


Bruyère will be cancelling and not scheduling any public events or large gatherings at our campuses until further notice.

Please help us keep your loved ones safe and postpone your visit.

For the latest updates on COVID-19 please visit the Ottawa Public Health website.