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Patients Residents & Families

The latest from Bruyère on COVID-19 

As we adjust our response to the COVID-19 pandemic, we will share here the latest updates for each of our campuses on visitation and other topics of interest.

Please see below for information on our Designated Care Partner program and our COVID-19 family support services.

Saint-Vincent Hospital

Indoor visitation

 

Indoor general visitation is now permitted at our hospital campuses.

 

Two visitors plus one Designated Care Partner (DCP), per patient, per day can visit. One visitor plus one DCP are allowed at a time. Kids under the age of two do not count towards the visitor limit.

 

Visiting hours are from 10 a.m. to 1 p.m. and 4 p.m. to 7 p.m.

 

Screening and current infection prevention measures remain in place for all visitors. DCPs and visitors are required to wear masks and face shields indoors.

 

Outdoor visitation 

 

Designated Care Partners (DCPs) and indoor visitors can take patients outside for unscheduled outdoor visits. A maximum of two visitors and one DCP per patient are allowed per outdoor visit.

All visitors, even those who do not come into the building, must pass screening, and are required to stay on campus with patients.

Loved ones wishing to drop off gifts and goods can bring them to our Saint-Vincent campus entrance between 9 a.m. and 11 a.m., and 4 p.m. and 6 p.m. seven days a week

 

Élisabeth Bruyère Hospital

Indoor visitation

 

Indoor general visitation is now permitted at our hospital campuses.

 

Two visitors plus one Designated Care Partner (DCP) per patient, per day can visit. One visitor plus one DCP are allowed at a time. Kids under the age of two do not count towards the visitor limit.

 

Visiting hours are from 10 a.m. to 1 p.m. and 4 p.m. to 7 p.m.

 

Screening and current infection prevention measures remain in place for all visitors. DCPs and visitors are required to wear masks and face shields indoors.

Outdoor visitation

 

Designated care partners (DCPs) and indoor visitors can take patients outside for unscheduled outdoor visits. A maximum of two visitors and one DCP per patient are allowed per outdoor visit.

 

Outdoor visits continue to take place in the garden area beside the parking lot.

 

All visitors, even those who do not come into the building, must pass screening, and are required to stay on campus with patients.


Loved ones wishing to drop off gifts and goods can bring them to our the 43 Bruyère street entrance between 9 a.m. and 11 a.m., and 4 p.m. and 6 p.m. seven days a week

  

Élisabeth Bruyère Long-Term Care Residence

Indoor visitation

 

Indoor general visitation is now permitted at our long-term care homes for a maximum of two visitors per visit. 

 

Visiting hours are from 10 a.m. to 1 p.m. and 4 p.m. to 7 p.m.  

 

Visits can be up to 60 minutes in length. Visitors will be asked to travel directly to the resident’s room and remain in the room for the visit. As per our Visitation Policy, screening, rapid testing and current infection prevention measures remain in place for all visitors.

 

Outdoor visitation 

 

General visitation is now permitted for scheduled outdoor visits for a maximum of 10 visitors at a time. Visits can be up to 60 minutes in length twice a week. Visits will take place in the garden area by the parking lot. As per our Visitation Policy, screening and current infection prevention measures remain in place for all visitors. 

 

For more information about screening requirements, infection prevention measures and how to book a visit please contact:

 


Saint-Louis Long-Term Care Residence

Indoor Visitation


Indoor general visitation is now permitted at our long-term care homes for a maximum of two visitors per visit.

 

Visiting hours are from 10 a.m. to 1 p.m. and 4 p.m. to 7 p.m.

Visits can be up to 60 minutes in length. Visitors will be asked to travel directly to the resident’s room and remain in the room for the visit. As per our Visitation Policy, screening, rapid testing and current infection prevention measures remain in place for all visitors.

Outdoor Visitation


General visitation is now permitted for scheduled outdoor visits for a maximum of 10 visitors at a time. Visits can be up to 60 minutes in length twice a week. Visits will take place in the front gazebo near the main door or in the gazebo overlooking the river. A third location, in front of the river, may be booked, as required. As per our Visitation Policy, screening and current infection prevention measures remain in place for all visitors.

 

 

For more information about screening requirements, infection prevention measures and how to book a visit please contact:

 

 

Greystone Village Transitional Care Unit

This Transitional Care unit is overseen by Bruyère and managed by Integrated Care Solutions, a division of Bayshore HealthCare.

 

General visitation is now permitted for scheduled, outdoor visits for a maximum of two visitors and a designated care partner at one time. Visits can be up to 60 minutes in length. We will try to be as flexible as possible to accommodate the different circumstances of our patients and their visitors. Screening will take place at the reception and current infection prevention measures remain in place for all visitors.  

To book a visit, please phone 613-787-8251 ext. 100.


Outpatient Programs at Élisabeth Bruyère Hospital

Please note that many of Bruyère’s outpatient programs and clinics have re-opened. A number of visits are taking place in-person, but the majority remain virtually either by phone or video. Should you have a confirmed appointment, please proceed as instructed.

For more information on each one, please click the links below: 

Patients and referred patients of these programs and clinics can phone 613-562-6262 and ask to be connected to these programs to get answers to questions related to their health, therapies, prescriptions and any treatments they are or were receiving at Bruyère.

On-site screening

Everyone entering Bruyère will be asked a series of questions. Anyone who has traveled internationally in the last 14 days (the day you return being day zero), anyone displaying symptoms, or who could have had close contact with someone who has symptoms, through travel or otherwise, will not be permitted to enter and will be directed to Ottawa Public Health’s website for the most up to date information.


For the latest updates on COVID-19 please visit the Ottawa Public Health website.


For the list of COVID-19 assessment centers where you can get tested, please visit this Ottawa Public Health webpage.

 

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Designated Care Partners

Designated Care Partners can visit their loved ones on our campuses at all times.  

 

Designated Care Partners are family, friends, or loved ones of patients and residents who provide critical and ongoing personal, social, psychological, emotional and physical support to patients and residents.


Learn more on how to become a Designated Care Partner here.

COVID-19 Family Support Service

 

A support service for the loved ones of our patients and residents who are looking for information about our response to COVID-19. Contact us directly 7 days a week at familysupportservice@bruyere.org or 613-562-6262 ext. 4200.


To help keep you connected with your loved ones at Bruyère, Therapeutic Support Services are here to facilitate phone and video chats (FaceTime/Skype/Zoom) 7 days a week. Contact volunteer@bruyere.org or 613-562-6364 to make arrangements.