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Patients Residents & Families

The latest from Bruyère on COVID-19 

As we adjust our response to the COVID-19 pandemic, we will share here the latest updates for each of our campuses on visitation and other topics of interest. 

 

Here is what you need to know about visiting your loved one

    • We ask that visitors be vigilant about symptoms and delay visits if feeling unwell.
    • All visitors must pass screening and must not be showing signs of any COVID-19 symptoms.
    • You must always wear a mask and eye protection. You will be given these at screening.
    • Visitors must follow COVID-19 safety guidelines as outlined for the duration of your visit.
    • Patients and residents on admission isolation, droplet and contact precautions or on a unit with a declared outbreak will not be able to have visitors.
    • Please review the site-specific information below to confirm additional visitor requirements before visiting your loved one. 

A family support service for the loved ones of our patients and residents who are looking for information about our response to COVID-19. Contact us directly 7 days a week at familysupportservice@bruyere.org or 613-562-6262 ext. 4200.


To help keep you connected with your loved ones at Bruyère, Volunteer Resources are here to facilitate phone and video chats (FaceTime/Skype/Zoom) 7 days a week. Contact volunteer@bruyere.org or 613-562-6364 to make arrangements.

 

Saint-Vincent Hospital

Indoor visitation

 

Indoor general visitation is now permitted at our hospital campuses.

 

Four visitors per patient, per day can visit. A maximum of two people can visit at any time. Kids under the age of two do not count towards the visitor limit.

 

Visiting hours are from 10 a.m. to 2 p.m. and 3 p.m. to 8:30 p.m. Visitors must arrive before 7 p.m. to go through screening in order to stay until 8:30 p.m.

 

Visitors are now able to come and stay for any length of time within visiting hours. 

 

Screening and current infection prevention measures remain in place for all visitors. DCPs and visitors are required to wear masks and face shields indoors.

 

Outdoor visitation 

 

Designated Care Partners (DCPs) and indoor visitors can take patients outside for unscheduled outdoor visits. A maximum of two visitors and one DCP per patient are allowed per outdoor visit.

All visitors, even those who do not come into the building, must pass screening, and are required to stay on campus with patients.

Loved ones wishing to drop off gifts and goods can bring them to our Saint-Vincent campus entrance between 9 a.m. and 11 a.m., and 4 p.m. and 6 p.m. seven days a week

 

Élisabeth Bruyère Hospital

Indoor visitation

 

Indoor general visitation is now permitted at our hospital campuses.

 

Four visitors per patient, per day can visit. A maximum of two people can visit at any time. Kids under the age of two do not count towards the visitor limit.

 

Visiting hours are from 10 a.m. to 2 p.m. and 3 p.m. to 8:30 p.m. Visitors must arrive before 7 p.m. to go through screening in order to stay until 8:30 p.m.

 

Visitors are now able to come and stay for any length of time within visiting hours. 

 

Screening and current infection prevention measures remain in place for all visitors. DCPs and visitors are required to wear masks and face shields indoors.

Outdoor visitation

 

Designated care partners (DCPs) and indoor visitors can take patients outside for unscheduled outdoor visits. A maximum of two visitors and one DCP per patient are allowed per outdoor visit.

 

Outdoor visits continue to take place in the garden area beside the parking lot.

 

All visitors, even those who do not come into the building, must pass screening, and are required to stay on campus with patients.


Loved ones wishing to drop off gifts and goods can bring them to our the 43 Bruyère street entrance between 9 a.m. and 11 a.m., and 4 p.m. and 6 p.m. seven days a week

  

Élisabeth Bruyère Long-Term Care Residence

Indoor visitation

 

Indoor general visitation is now permitted at our long-term care homes for a maximum of two visitors per visit. 

 

Visiting hours are from 10 a.m. to 2 p.m. and 3 p.m. to 8:30 p.m. Visitors must arrive before 7 p.m. to go through screening in order to stay until 8:30 p.m.

 

Visits can be up to 60 minutes in length. Visitors will be asked to travel directly to the resident’s room and remain in the room for the visit. As per our Visitation Policy, screening, rapid testing and current infection prevention measures remain in place for all visitors.

 

Outdoor visitation 

 

General visitation is now permitted for scheduled outdoor visits for a maximum of 10 visitors at a time. Visits can be up to 60 minutes in length twice a week. Visits will take place in the garden area by the parking lot. As per our Visitation Policy, screening and current infection prevention measures remain in place for all visitors. 

 

For more information about screening requirements, infection prevention measures and how to book a visit please contact:

 


Saint-Louis Long-Term Care Residence

Indoor Visitation

 

Indoor general visitation is now permitted at our long-term care homes for a maximum of one visitor (general visitor or Designated Care Partner) per visit.

 

Visiting hours are from 10 a.m. to 2 p.m. and 3 p.m. to 8:30 p.m. Visitors must arrive before 7 p.m. to go through screening in order to stay until 8:30 p.m.

Visits can be up to 60 minutes in length. Visitors will be asked to travel directly to the resident’s room and remain in the room for the visit. As per our Visitation Policy, screening, rapid testing and current infection prevention measures remain in place for all visitors.

Outdoor Visitation


General visitation is now permitted for scheduled outdoor visits for a maximum of 10 visitors at a time. Visits can be up to 60 minutes in length twice a week. Visits will take place in the front gazebo near the main door or in the gazebo overlooking the river. A third location, in front of the river, may be booked, as required. As per our Visitation Policy, screening and current infection prevention measures remain in place for all visitors.

 

 

For more information about screening requirements, infection prevention measures and how to book a visit please contact:

 

 

Greystone Village Transitional Care Unit

This Transitional Care unit is overseen by Bruyère and managed by Integrated Care Solutions, a division of Bayshore HealthCare.

 

General visitation is now permitted for unscheduled indoor and outdoor visits for a maximum of two visitors and a designated care partner at one time. Visits can be up to 60 minutes in length. We will try to be as flexible as possible to accommodate the different circumstances of our patients and their visitors. Screening will take place at the reception and current infection prevention measures remain in place for all visitors.

Visiting hours are from 10 a.m. to 1 p.m. and 3 p.m. to 6 p.m.


Outpatient Programs at Élisabeth Bruyère Hospital

Please note that many of Bruyère’s outpatient programs and clinics have re-opened. A number of visits are taking place in-person, but the majority remain virtually either by phone or video. Should you have a confirmed appointment, please proceed as instructed.

For more information on each one, please click the links below: 

Patients and referred patients of these programs and clinics can phone 613-562-6262 and ask to be connected to these programs to get answers to questions related to their health, therapies, prescriptions and any treatments they are or were receiving at Bruyère.

On-site screening

Everyone entering Bruyère will be asked a series of questions. Anyone who has traveled internationally in the last 14 days (the day you return being day zero), anyone displaying symptoms, or who could have had close contact with someone who has symptoms, through travel or otherwise, will not be permitted to enter and will be directed to Ottawa Public Health’s website for the most up to date information.


For the latest updates on COVID-19 please visit the Ottawa Public Health website.


For the list of COVID-19 assessment centers where you can get tested, please visit this Ottawa Public Health webpage.

 

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Frequently Asked Questions

What does fully vaccinated mean?

Fully vaccinated means it has been two weeks since you received the final dose of a COVID-19 vaccine that has either been approved by Health Canada or approved for emergency use by the World Health Organization. 

What exemptions are there?

We realize that in some rare cases exemptions may be required. To request an exemption, please complete this form. Your request will be reviewed, and a member of our team will follow up within three business days. After October 15, 2021, you will be required to show proof of exemption or vaccination to visit all of our campuses. Please note: Children under the age of 12 are a guaranteed exception to this rule and will be able to visit as they do now.

Can I just show proof of a negative test result?

Negative COVID-19 tests will not be accepted as an alternative to being fully vaccinated. Studies show that people who are fully vaccinated are less likely to be infected with COVID-19 and to infect others, so visitors or designated care partners must show proof that they are fully vaccinated. This is an important step to help keep everyone safe. 

How do I show proof?

There are now two ways to show proof:
    • By providing official receipt of vaccination and identification
    • By showing a COVID-19 vaccine QR code and identification