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NOTE: All applicants to Bruyère must be fully vaccinated against COVID-19 to be considered for any staff, learning, or volunteer opportunities. Candidates must provide government issues documentation to prove they have been vaccinated upon hiring, or valid documentation of a medical contraindication or other consideration pursuant to the Ontario Human Rights Code.


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Clerk Information Desk / Telephone Operator


22-NU-Clerk Info Desk



Position Type:


Salary Scale:

$22.097/hr to $26.386/hr, plus a percentage in lieu of benefits

Start Date:

2022/05/25 8:00

Closing Date:

2022/09/30 23:59

As part of Bruyère you will be contributing to fulfilling our Mission which is committed to improving the quality of life of our patients and residents by living our values of respect, compassion, collaboration, accountability and learning. 

Function summary

Reporting to the Manager, Health Records and Telecommunications, the incumbent is accountable for all telecommunications-related activities including interaction with patients/residents, physicians, staff and public, immediate response to emergency codes as well as a myriad of responsibilities related to the department.

Is committed to living the Mission and Values of Bruyère.

Is committed to patient and resident safety, on-going learning and continuous quality improvement. 

Required qualifications

  • Secondary school diploma 
  • Experience with switchboard consoles, paging environment and multi-line telephones 
  • Demonstrated ability to deal effectively with people coupled with the ability to offer a professional, tactful and courteous client-centered service
  • Ability to act quickly and professionally during an emergency  
  • Intermediate computer skills including Excel, Meditech, Outlook 
  • Fluent in French and English (Candidates who do not meet this language requirement are eligible to apply for this position and may be considered if there are no other suitable applicants who meet this requirement.)

Key Competencies

  • Strong attention to detail 
  • Excellent listening skills and excellent customer service
  • Demonstrates dedication, compassion, patience and understanding 
  • Superior interpersonal, organizational and communication skills 
  • Ability to work with little supervision 
  • Ability to multitask during an emergency situation 
  • Flexibility and ability to adapt to a changing work environment sometimes characterized by being unpredictable and stressful

Additional information

All applicants must provide a recent CV, and a cover letter that clearly indicate that they meet the required qualifications. Copies of their degrees and certifications, if applicable, must also be included.

Bruyère promotes the principles of diversity and inclusion and adheres to the Employment Equity Act. Bruyère is committed to developing inclusive, barrier-free selection processes and work environments. If contacted regarding this competition, please advise the departmental official of the accommodation measures which may be required to enable you to be assessed in a fair and equitable manner. 

All Bruyère employees are required to provide proof of full vaccination as per our Enhanced COVID-19 Immunization policy.
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