Services
Helpline
Sep 24, 2010
Help at the Push of a Button
Bruyère Helpline is a not-for-profit outreach service of Bruyère Continuing Care that allows a senior or disabled person living independently in the community to call for help by simply pressing a button on a small wireless pendant or bracelet. Help calls are answered by specially-trained professionals at a bilingual 24-hour emergency response centre.
How it Works
In an emergency situation, push the help button attached to your bracelet or pendant. This sends a signal to the response centre through specialized equipment connected to one of your telephone jacks. Within seconds, two-way communication is established, even if you cannot reach your phone. A professional will identify your needs and quickly take action by sending a neighbour, a relative or an ambulance to your home.
Cost and Subsidies
Our monthly service fee is $40. This covers rental and maintenance of the equipment as well as monitoring. We request 30 days notice to terminate the service. There is an installation fee of $25 and a pickup fee of $25 if we pick up the equipment on termination. Installation and pickup fees are higher for out-of-town clients. Subsidies are available for clients who are eligible. All of our fees are exempt from HST.
To become a Bruyère Helpline client, or for more information, contact us at helpline@bruyere.org or 613-562-6368 or 1-888-557-2019. Click here to download the Bruyère Helpline application form.
Preauthorized Payment Option
The preauthorized payment option is a convenient way to set up your payment for the Helpline service. Our bank will collect the amount due from your bank at the beginning of every month, for the previous month.
Your monthly bank statement serves as the receipt for your payments. You can cancel this arrangement at any time, simply by notifying Helpline. Click here to download the Pre-Authorized Debit Plan form.
Become part of a community team
Volunteers are essential to Bruyère Helpline. Our volunteers are warm, caring, dependable, patient and trustworthy. They want to give back to their community by sharing their time and talents.
We offer our volunteers:
- a variety of opportunities to match their strengths, interests and availabilities;
- flexible hours to accommodate their schedules;
- proper training and support for the position they choose;
- opportunities to attend educational seminars and workshops to develop new skills;
- the opportunity to meet some of the warmest, most caring and interesting people; and
- the chance to make a difference in our world.
To comply with provincial legislation, all our volunteers must pass a security clearance conducted by Ottawa Police Services.
For more information, please call 613-562-6368 or 1-888-557-2019.