Bruyère Family Medicine Centre
Welcome to the Bruyère Family Medicine Centre. Together with the Primrose Family Medicine Centre, we form the Bruyère Academic Family Health Team, funded by the Ministry of Health and Long Term Care.
We are a program of Bruyère Continuing Care and affiliated with the University of Ottawa, where all staff physicians are professors in the Faculty of Medicine, Department of Family Medicine. Along with community-based patient care, we provide training for inter-professional students and family medicine resident doctors.
COVID-19: How the Bruyère Academic Family Health team is responding
Based on our commitment to minimizing our patient's potential exposure to COVID-19, the Bruyère Academic Family Health Team will be changing how we do our appointments.
Starting today, all scheduled appointments will be done by telephone. During these encounters your provider will be able to make an assessment, order laboratory and other investigations, request consultations and create prescriptions that can be sent to your pharmacy. In the rare occasions that an in office visit is needed, separate arrangements will be made and you will be informed of the process at that time.
You can request a new appointment by calling your clinic the same way you do now. Patients that have access to our portal can continue to use it to communicate directly with their provider. We are also exploring a method to provide video visits to add to our existing options.
We realize that the current situation in the community is creating a great deal of stress for many people. While this situation is certainly challenging, our entire team is committed to adopting these new methods to provide you with effective care in a timely manner.
Your Visit During COVID-19
In our response to COVID-19, we have moved to a virtual model of care. In rare cases where an in-person visit is required these will take place at our 75 Bruyère Street entrance.
This virtual model is helping us reduce in-person interactions and support physical distancing recommendations, while still allowing an opportunity for in-person appointments when needed.
If an onsite appointment does occur, please be reassured that we have many prevention measures in place such as screening, visitor restrictions, and physical distancing.
- With screening, everyone who enters the building is asked a series of questions to identify potential symptoms or other factors that indicate if one should delay their visit.
- Due to visitor restrictions, we ask that you come to your appointment alone.
All of our patients are first assessed by a nurse or health care provider by phone to assess whether an in-person appointment is needed or if the appointment can take place by phone or by videoconference.
The day before the appointment, our patients will receive a call to go through our most current screening questions.
- If one doesn’t pass these screening questions, another care recommendation will be made.
- If one passes, they will be screened again upon entry.
The day of the appointment, patients are required to enter the building from our 43 Bruyère Street entrance. Maps will be provided to help you find the Family Medicine Clinic in the hospital.
You may wear your own mask, or one will be provided to you at the entrance. You won’t be alone in wearing a mask during your visit, as Bruyère has a universal masking policy in place so all the employees you meet along the way will also have their smiles covered.
We’re all working at practicing physical distancing inside and outside the hospital and we ask that you continue to respect physical distancing while visiting.
We are limiting the number of patients who come to clinic at any given time.
All appointment with allied health teams (social workers, dietitian, diabetes educators, kinesiologists, pharmacists and our chronic disease self-management nurse) are being held by phone at this time.
Address and Telephone
75 Bruyere St.,
Ottawa (Ontario) K1N 5C8
Email Communication (secure email through the Health Myself Portal)
We have a secure email system for communicating with the clinic and your doctor or nurse practitioner.
Access to the Health Myself Portal is offered to you at no cost and will allow you to
- Receive reminder emails of upcoming appointments,
- Receive health promotion emails on occasion
- Securely message the physician, nurse or the front desk reception with non-urgent matters
To register for this service, contact our receptionists at 613-241-3344
Once you have joined the portal system, the link for sending a message is :
Culture, Art and Healing
Situated in the heart of the health centre, the Bruyère Gallery merges art and healing to inspire compassion and encourage healing within the public, the health care workers and the patients. The gallery offers the hope that is inherent in any creative act: it tells each and every person that inspiration and compassion are alive and well and right in front of their very eyes.
Along with community-based patient care, we provide training for inter-professional students and family medicine resident doctors. We are a program of Bruyère and affiliated with the University of Ottawa, where all staff physicians are professors in the Department of Family Medicine.
Our clinic is fortunate to have family medicine residents and other students who receive training from our staff. Our residents are doctors who have graduated from medical school and who can see patients independently and write prescriptions. They are at all times supervised by one of our staff physicians. You may be asked to see a resident or student while you are cared for in our clinic and we appreciate your cooperation in this important endeavor.
Our team consists of administrative staff, family physicians, nurse practitioners, registered nurses, dietitian, social worker, pharmacist, mental health team and diabetes educators.
Your family physician offers complete medical care for every age group. There are two types of physicians at the Family Medicine Centre:
- Staff physicians, who are full-time appointees of the University of Ottawa Faculty of Medicine, provide care to their patients, teach, and carry out research in family medicine.
- Resident physicians, who have graduated from medical school and are training to be family physicians, are with us in Family Medicine for a minimum period of two years. They provide care to patients under the close supervision of the teaching staff to ensure excellence of care. You may also encounter medical students working with your doctor.
Provide care to patients of all ages with a focus on preventing disease, promoting good health and curing illness. The nurse practitioner works independently and in consultation with family physicians if required.
A registered dietitian and a registered nurse, who are both experts in diabetes care, help people living with pre-diabetes and diabetes to make choices to better control blood sugar and prevent complications.
Provides education about the food we eat, and its effect on our health, from babies to seniors. This might include management of chronic diseases, healthy lifestyle changes, prevention, supplements, meal plans and food selection.
Mental Health Team
The Shared Mental Health Care Clinical Team is inter-professional and can assist the Family Health Team provider in health promotion, early detection, treatment and prevention of mental health problems.
Works with you and your medical team to make sure you do not have any problems related to your medication (e.g. to identify and prevent side effects and drug interactions, ensure most appropriate drug and dose for you and keep drug regimen as simple as possible).
The team receptionists receive your phone calls and greet you when you visit. They can make appointments, help you with changes in information and direct you to the right person at the right time.
The registered nurse is responsible for coordination of patient care with other health care professionals and outside resources, patient follow up, teaching patients about their healthcare, providing for patient care in the office, including assisting at minor surgical procedures and general nursing care.
Provides counselling for problems that affect you or your family’s quality of life, such as stress and loss, and can assist you in finding resources in the community.