Patients Residents & Families

Bruyère's response to the COVID-19 pandemic

COVID-19 has brought several changes to our hospital campuses as we closely follow public health directives from both the province of Ontario and Ottawa Public Health.

To help keep those on our campuses healthy and safe, the following measures are currently in place at our hospitals. This is subject to change based on new directives from public health authorities.

COVID-19 Family Support Service

Do you have a general question about Bruyère that you would like to ask a human?

Our Family Support Service line is available for the loved ones of our patients and residents who are looking for information about:

  • Response to COVID-19
  • Visitation guidelines
  • Parking
  • Contact information that cannot be provided by dialing “0”
  • System navigation
  • Services that are offered at Bruyère
  • Our Designated Care Partner Program
  • Our Patient and Family Advisory Committee
  • Basic questions regarding the admission / application process for our programs

Please note that we are unable to provide information on specific patients due to confidentiality. If you are looking to speak with a staff member or patient, please dial “0”.

Contact us directly at familysupportservice@bruyere.org or 613-562-6262 ext. 4200. If we miss your call and you leave a message, we will get back to you within 1 business day.

New patients

If you are a new patient, you will be placed on droplet and contact precautions for a full 10 days upon your arrival.


This means that you will self-isolate in your room, and employees will be in full Personal Protective Equipment including gloves, gown, face shield, and mask when entering your room.

We understand this is not easy, but it is a precaution to ensure that new patients do not develop any COVID related symptoms.


Smoking is not permitted during your 10-day precautions when you arrive.

Authorized leaves

During the COVID-19 pandemic, Authorized leaves should be discussed with your loved one’s clinical team.

Laundry services

During the COVID-19 pandemic, Unit Support Workers are available to help with laundry. There is also an option to send laundry home with a family member if preferred.


For the latest on visitation guidelines visit https://www.bruyere.org/en/visitor-information

Designated Care Partners

Designated Care Partners are family, friends, or loved ones who provide critical and ongoing personal, social, psychological, emotional, and physical support to patients.


Designated Care Partners can visit their loved ones on our campuses at all times after their training is complete, even during outbreaks of infectious diseases.

    • KN95 masks and face shields must be worn at all times
    • Visitors must not have any COVID-19 related symptoms and must pass screening before entry

For more information on this program, please visit: www.bruyere.org/en/Designated_care_partner. You can also email DCP@bruyere.org or call 613-562-6262, extension 6364.

Gift and goods

Loved ones and family members wishing to drop off gifts and goods for patients can bring them to the entrance of Élisabeth Bruyère Hospital or Saint-Vincent Hospital between 9 a.m. and 11 a.m., and 4 p.m. and 6 p.m. seven days a week.

Financial services

During this time, we ask that patients or their representative call our offices so we can validate the information in order to provide accommodation preference, insurance information, and television requests.


    • Élisabeth Bruyère Hospital: 613-562-6345 or 613-562-6262, ext 6045
    • Saint-Vincent Hospital: 613-782-2713 or 613-562-6262, ext 2020
You can also send your questions via email to Financial services at: