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Competition: | 24-NU-Clerk Info Desk |
Program: |
Telecommunications |
Position Type: | Casual |
Salary Scale: |
$25.250/hr to $29/hr, plus a percentage in lieu of benefits |
Start Date: | 2024/04/05 8:00 |
Closing Date: | 2024/04/30 23:59 |
As part of Bruyère you will be contributing to fulfilling our Mission which is committed to improving the quality of life of our patients and residents by living our values of respect, compassion, collaboration, accountability and learning.
Function SummaryReporting to the Manager, Emergency Management and Telecommunications, this role is responsible for operating the hospital’s telephone console, as well as providing information/directions at the hospital’s entrance.
Tasks include:
- Receive and direct all incoming calls made to the hospital’s main number.
- Make calls on behalf of patients, provide directions and answer questions.
- Make announcements for alarms.
- Sort, send and receive mail, as well as a wide variety of other related tasks, such as, e.g., sign-out keys for meeting rooms, and provide volunteers with volunteer kits for Para-Transpo trips.
- Provide courteous, friendly and helpful service to all their clientele, both those on the phone (internal or external), or to people asking for help at the Information desk. Their answers, conversations and responses set a tone for their callers or clients and create an impression of who we are and what we are like as an organization.
The operator’s workday: evening and night shifts, 7 days a week, every day of the year.
Is committed to living the Mission and Values of Bruyère.
Is committed to patient and resident safety, on-going learning, and continuous quality improvement.
Required Qualifications- Secondary school diploma.
- Six (6) months experience receiving calls on a switchboard, or dealing with the public, as a receptionist
- Fluent in French and English (Candidates who do not meet this language requirement are eligible to apply for this position and may be considered if there are no other suitable applicants who meet this requirement.)
Key Competencies- Basic computer skills.
- Basic Medical terminology knowledge.
- Must have good people skills and good judgment.
- Able to handle many activities at the same time.
- Calm in case of emergencies.
- Tact, patience, diplomacy and discretion.
Additional Information
All applicants must provide a recent CV, and a cover letter that clearly indicate that they meet the required qualifications. Copies of their degrees and certifications, if applicable, must also be included.
Bruyère promotes the principles of diversity and inclusion and adheres to the Employment Equity Act. Bruyère is committed to developing inclusive, barrier-free selection processes and work environments. If contacted regarding this competition, please advise the departmental official of the accommodation measures which may be required to enable you to be assessed in a fair and equitable manner.
All Bruyère employees are required to provide proof of full vaccination as per our Enhanced COVID-19 Immunization policy. |
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