Primrose Family Medicine Centre
Welcome to the Primrose Family Medicine Centre. Together with the Bruyère Family Medicine Centre, we form the Bruyère Academic Family Health Team, funded by the Ontario Ministry of Health and Long Term Care.
We are a program of Bruyère and affiliated with the University of Ottawa, where all staff physicians are professors in the Faculty of Medicine, Department of Family Medicine. Along with community-based patient care, we provide training for inter-professional students and family medicine resident doctors.
Address and phone number
35 Primrose Ave. East,
Ottawa K1R 0A1
*see our Contact Us section to know our telephone hours*
Email Communication (secure email through the Health Myself Portal)
We have a secure email system for communicating with the clinic and your doctor or nurse practitioner.
Access to the Health Myself Portal is offered to you at no cost and will allow you to:
- Receive reminder emails of upcoming appointments,
- Receive health promotion emails on occasion
- Receive secure message from the physician, nurse or the front desk reception
To register for this service, contact our receptionists at 613-230-7788
Once you have joined the portal system, the link for sending a message is :
Hours of Operation
Monday to Friday: 8.30 a.m. to 4:00 p.m.
Monday to Friday: 8 to 11:40 a.m. and from 1 to 3:40 p.m.
Along with community-based patient care, we provide training for inter-professional students and family medicine resident doctors. We are a program of Bruyère and affiliated with the University of Ottawa, where all staff physicians are professors in the Department of Family Medicine.
Our clinic is fortunate to have family medicine residents and other students who receive training from our staff. Our residents are doctors who have graduated from medical school and who can see patients independently and write prescriptions. They are at all times supervised by one of our staff physicians. You may be asked to see a resident or student while you are cared for in our clinic and we appreciate your cooperation in this important endeavor.
Our team consists of Administrative Staff, Family Physicians, Nurse Practitioners, Registered Nurses, Dietitian, Social Worker, Pharmacist, Mental Health Team and Diabetes Educators.
Your family physician offers complete medical care for every age group. There are two types of physicians at the Family Medicine Centre:
- Staff Physicians, who are full-time appointees of the University of Ottawa Faculty of Medicine, provide care to their patients, teach, and carry out research in family medicine.
- Resident physicians, who have graduated from medical school and are training to be family physicians, are with us in Family Medicine for a minimum period of two years. They provide care to patients under the close supervision of the teaching staff to ensure excellence of care. You may also encounter medical students working with your doctor.
Nurse Practitioners (NP)
Provide care to patients of all ages with a focus on preventing disease, promoting good health and curing illness. The NP works independently and in consultation with family physicians if required
The team receptionists receive your phone calls and greet you when you visit. They can make appointments, help you with changes in information and direct you to the right person at the right time.
Registered Nurse (RN)
The Nurse is responsible for coordination of patient care with other health care professionals and outside resources, patient follow up, teaching patients about their healthcare, providing for patient care in the office, including assisting at minor surgical procedures and general nursing care.
A Registered Dietitian and a Registered Nurse, who are both experts in diabetes care, help people living with pre-diabetes and diabetes to make choices to better control blood sugar and prevent complications.
Provides education about the food we eat, and its effect on our health, from babies to seniors. This might include management of chronic diseases, healthy lifestyle changes, prevention, supplements, meal plans and food selection.
Provides counselling for problems that affect you or your family’s quality of life, such as stress and loss, and can assist you in finding resources in the community.
Works with you and your medical team to make sure you do not have any problems related to your medication (e.g. to identify and prevent side effects and drug interactions, ensure most appropriate drug and dose for you and keep drug regimen as simple as possible).
Mental Health Team
The Shared Mental Health Care Clinical Team is inter-professional and can assist the Family Health Team provider in health promotion, early detection, treatment and prevention of mental health problems.