Melissa Donskov is the executive director at Bruyère’s long-term care homes: Saint-Louis Residence and Élisabeth Bruyère Residence. Melissa previously worked in primary health care research management with the Bruyère Research Institute, as well as with Bruyère Continuing Care as medical affairs manager and administrator for the Bruyère Academic Medical Organization. More recently, she was the director of operations at the Bruyère Centre for Learning, Research and Innovation in Long-Term Care where she led the team to many successes with projects aimed at enhancing the quality of care provided to long-term care residents, increasing the workforce’s knowledge and skills and helping shape the long-term care system of the future. Melissa has a master’s degree in health administration and an undergraduate degree in physiotherapy from the University of Ottawa. She also holds Canadian College of Health Leaders and Certified Human Resources Leader designations, as well as a LEAN Green Belt certification.