Resident and family handbook


These checklists will help you and your family plan for your stay in our residence.

Move in day

What to bring


  • List of all medications in their original, labelled containers
  • Health card
  • Power of attorney documents for personal care and finances
  • Primary contact information
  • Last year’s Income Tax Notice
  • Cards for any medical coverage


Personal items

  • Machine washable clothing
  • Personal medical equipment – each labelled
  • Toiletries – each labelled
  • Small personal decorations – each labelled


What to do


  • Meet with the unit clerk who makes copies of your power of attorney documents and completes all your paperwork/files (including consent forms)
  • Take possession of your room and bring up your luggage (at Saint-Louis Residence, trolleys are available from the information desk)
  • Meet the personal care attendants on your unit
  • Discuss your clinical care, well-being needs and preferences with your unit’s registered nurse. This information will help the nurse prepare your admission care plan (first 24 hours). Topics will include any risk of falling, any potential behavioural triggers, customary routines and comfort needs, drugs and treatments, known health conditions, including allergies and skin condition as well as dietary restrictions.
  • Familiarise yourself with the unit’s layout – visit the dining room and family sitting room
  • Introduce yourself to your neighbours
  • Take your meals at the dining room and get to know your table partners
  • Talk to the Accounts Receivable and Trust staff to:
  1. Discuss and sign the accommodation- and service-related sections of your Resident Contract*;
  1. Setup and pay for your cable and telephone services; and
  1. Setup a trust account (if preferred).

  • Resident Contract: This contract outlines the obligations of the home, the obligations of the resident or substitute decision maker, what care and services you will receive as part of your room rate, and what goods and services you may decide to pay for. 


Recommended wardrobe

Ladies’ items and quantity
Dresses 6-8
Blouses/skirts or slacks combination 4
Sweaters 4
Slips 6
Undershirts 6
Bras 4
Underpants 8
Socks 6-8
Nightgowns 6
Slippers 1-2 pairs
Housecoat 1
Shoes 2 pairs
Boots 1 pair
Coat and scarf 1
Gloves 2 pairs


Gentlemen’s items and quantity
Trousers 6-8
Belts 2
Shirts 6-8
Undershirts 8
Underpants 8
Socks 6-8
Pajamas 6-8
Slippers 1-2 pairs
Housecoat 1
Shoes 2 pairs
Boots 1 pair
Coat and scarf 1
Gloves 2 pairs

Care conferences
We will organize the first care conference within six weeks of your arrival to our residence.

The following individuals should be at the care conference or have contributed to the information discussed:

  • Resident
  • Resident’s power of attorney for personal care 
  • Other family members or friends as per the resident’s wishes
  • Family physician
  • Unit nurse
  • Dietitian if required 

What you and your family could discuss:

  • Your physical, mental and emotional health and well-being 
  • Your current care plan and any changes proposed to the care plan or the directions given to staff. The care plan will be based on your overall physical and emotional health (including items such as customary routines, cognition and communication abilities, vision, mood and behaviour patterns, psychological well-being, physical functioning, continence, disease diagnosis and health conditions, seasonal risk relating to hot weather, dental and oral status, nutritional and hydration status and risks, skin condition, activity patterns and pursuits, drugs and treatments, special treatments and interventions, safety risks, nausea and vomiting, sleep patterns and preferences, cultural, spiritual and religious preferences, age-related needs and preferences, and potential for discharge)
  • Review medications list 
  • Ask any questions related to your care that emerged since your move to our residence or since your last care conference
  • Discuss if any documentation or consent forms need to be signed

After the first care conference, you and your family will meet with your interdisciplinary care team at least once a year. You will have the chance to discuss your care plan with the team, as well as any changes that have occurred in your physical or mental health and well-being. You or your substitute decision maker can also raise any other matters of importance.