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Patients Residents & Families

Accommodation

You will be staying in one of three types of accommodations (rooms):

    • Private (one patient in a room);
    • Semi-private (two patients share one room); or
    • Ward (three patients share one room).

Bruyère makes every effort to meet your accommodation request. However, we may need to move patients or limit access to a specific type of room for medical requirements, safety, renovations, or infection prevention reasons.


Fee

There may be costs associated with your stay at Bruyère. You may be charged a monthly fee called a co-payment if you are a permanent hospital patient who requires care for chronic conditions as specified by your physician or are awaiting transfer to a long-term care home.


This fee is calculated based on your annual income, with a maximum rate set by the Ministry of Health and Long-Term Care. Staff from the Financial Services-Clients Office will contact you or your Power of Attorney if a co-payment fee is applicable.  

 

Personal items and valuables

Bruyère has security measures in place for your safety and we kindly ask that you leave your valuables at home.

Bruyère is not responsible for lost or missing personal items. These include but are not limited to items like glasses, dentures, jewelry, and hearing aids.

Connected Care Patient Portal

When you arrive, you may be asked whether you would like to register for the Connected Care Patient Portal.

The Connected Care Patient Portal is an online tool that gives you the ability to see your health records 24/7, no matter where you are.

Your account will allow you to see:
    • Lab results and medical reports
    • Medications prescribed at discharge
    • Visit and appointment history
    • Dates of scheduled appointments

Your personal information and health records will remain secure and only accessible to yourself and anyone you choose to give access to.


For more information on the portal, speak with a staff member or visit www.bruyere.org/en/ConnectedCare.

Laundry

Please see the COVID-19 section for the latest details on this section.

Washers and dryers are located at each site and can be used by patients and family members at no cost. Staff members do not help with laundering patient belongings.

  

If unable to do their own laundry, patients at Saint-Vincent Hospital can have their laundry sent out every Monday for a cost.

Hair salons

Hairstyling, manicures, and waxing services are available to all patients at each hospital at a reasonable cost. Unit staff members are happy to make an appointment for you.

 

 

For family and friends who wish to treat a loved one, gift certificates are available. Payment options include advance payment at the Financial services – Clients department or in person at the appointment.

Élisabeth Bruyère Hospital Salon
Tel.: 613-562-6262, ext. 1044
Located in the basement

Saint-Vincent Hospital Salon
Tel.: 613-562-6262, ext. 2256
Located on the main floor

Please note that this may change as a result of infection prevention and control measures in place due to any outbreaks of infectious diseases.

Cafeteria

A cafeteria is located on the main floor at Saint-Vincent Hospital. The menu features a variety of healthy food options such as homemade soups, sandwiches, salads, and daily specials.

Saint-Vincent Hospital
Weekdays: 11 a.m. to 2 p.m.
Weekend: Closed

The Élisabeth Bruyère Hospital cafeteria is closed permanently.

Please note that this may change as a result of infection prevention and control measures in place due to any outbreaks of infectious diseases.

Boutique

Boutiques are centrally located on the ground floor at Élisabeth Bruyère Hospital and Saint-Vincent Hospital. The boutiques offer an assortment of food and beverages, magazines and newspapers, gifts and gift bags, cards, books, candy, flowers, toiletries, stamps, lottery, calling cards, dry cleaning services, and much more!

Élisabeth Bruyère Hospital
Weekdays: 7:45 a.m. – 3:15 p.m.
Weekends: Closed

Saint-Vincent Hospital
Weekdays: 9:30 a.m - 3:15 p.m.
Weekends: Closed

Please note that this may change as a result of infection prevention and control measures in place due to any outbreaks of infectious diseases.

Meals

Bruyère offers balanced meals based on Canada’s Food Guide.

Palliative care patients eat in their own room and may be assisted by a palliative care volunteer. If the patient is mobile, families can also bring them to the unit’s dining and family rooms for their meals.

At Élisabeth Bruyère Hospital, rehabilitation patients eat in the dining room, which is subject to change depending on infection prevention and control measures in place as a result of any outbreaks of infectious diseases.

Breakfast: 8 a.m - 9 a.m.
Lunch: 12 p.m. noon - 1 p.m.
Dinner: 5 p.m. - 6 p.m.

At Saint-Vincent Hospital, patients eat in their own room.

Breakfast: 7:30 a.m - 8 a.m.
Lunch: 11:30 a.m - 12 p.m. noon
Dinner: 4:30 p.m. - 5:00 p.m.

Please let a nurse know if you have food allergies or special food preferences, and they will communicate it with the ward clerk and/or dietician.

Authorized leave

Please see the COVID-19 section for the latest details on this section.

Going home is an important part of your rehabilitation and discharge plan. Physician authorization is required for all leave requests. Please provide 48 hours’ notice so we can prepare your medications.

Please note that this may change as a result of infection prevention and control measures in place due to any outbreaks of infectious diseases.

Pets

Please see the COVID-19 section for the latest details on this section.

Bruyère recognizes the therapeutic benefits that animal friends can bring to patients. In fact, some of our programs include pet therapy. Fully immunized housebroken cats and dogs are welcome in patient rooms.

While on Bruyère property, visiting pets must be on a leash and under control. Please check with your clinical manager before bringing in your pet to the hospital.

Please note that this may change, and pets may not be allowed in our hospitals as a result of infection prevention and control measures in place due to any outbreaks of infectious diseases.

Visiting information and hours

Please see the COVID-19 section for the latest details on this section.

Bruyère recognizes the benefits of visits from family members and friends for a patient’s well-being.

Under regular circumstances, families and visitors are welcome to visit patients 24 hours a day, according to preferences of the patient or substitute decision maker.

At Élisabeth Bruyère Hospital, please use the main entrance (43 Bruyère Street) between 6:30 p.m. and 6:50 a.m. as the doors from the parking lot entrance at 75 Bruyère Street are locked.

At Saint-Vincent Hospital, please use the main entrance (60 Cambridge Street North) between 8 p.m. and 6:50 a.m. as the doors from the parking lot on Primrose Street are locked.

The main entrances to both hospitals are locked for security reasons between 9 p.m. and 6:50 a.m. To enter during these hours:

    • Use the intercom system located at the doorway to the main entrance to announce your arrival.
    • Enter the hospital and sign in at the Telecommunications desk to receive a temporary visitor card.
    • Return the visitor card to the Telecommunications desk upon leaving the hospital.
    • Call the Telecommunications desk at 613-562-6262 if you experience difficulties with entry to the hospital.

To provide a quiet and restful environment for all our patients, everyone on Bruyère premises is asked to respect quiet hours, between 9 p.m. and 6 a.m.

Visits may be interrupted to protect the privacy of other patients, maintain safety/security or for infection prevention or control purposes. Children under 14 must be supervised by an adult other than the patient

 

Designated Care Partner program


Designated Care Partners are family, friends, or loved ones who provide critical and ongoing personal, social, psychological, emotional, and physical support to patients. Designated Care Partners can visit their loved ones on our campuses at all times after their training is complete, even during outbreaks of infectious diseases.

For more information on this program and how you can qualify, please speak to a staff member or visit: bruyere.org/en/Designated_care_partner.

Virtual visits


To help keep you connected with your loved ones, Therapeutic Support Services are here to facilitate phone and video chats (FaceTime/Skype/Zoom) 7 days a week. Speak to staff onsite or have family members and loved ones contact the team at volunteer@bruyere.org or 613-562-6364 to make arrangements.

Patient and Family Advisory Committee for Hospital Programs


The Patient and Family Advisory Committee (PFAC) allows you to incorporate your voice and perspectives in the planning, delivery and evaluation of health care and quality initiatives at Bruyère hospitals.

This committee is open to patients and their families who are currently admitted or to those who have had a recent experience of being a patient or family member of a patient. Patient and families from both our hospital campuses, Saint-Vincent and Élisabeth Bruyère, are welcome to participate.

If you are interested in joining PFAC, please contact us at 613-562-6262 ext.1051 or clientrelations@bruyere.org