Patient Declaration of Values
Bruyère is the champion of well-being for aging Canadians and those requiring continuing care. We believe in the dignity of each person - body, mind and spirit. We are committed to providing compassionate, excellent care according to the needs of each individual. Based on our values:
You have the right to:
- Be treated with dignity, courtesy and respect.
- Have your values, culture, and beliefs respected.
- Expect your personal information to be kept private and confidential and your property to be respected.
- Have a caring and concerned care team dedicated to providing compassionate, personalized care.
- Expect a clean, safe and welcoming environment.
- Receive open and clear communication about your care.
- Be an active participant in establishing, reviewing and updating your plan of care to meet your needs.
- Ask questions or seek information.
- Involve your family and friends in your care as appropriate.
- Receive professional, timely and competent care.
- Have access to information in your health record in keeping with the organization’s policies.
- Be provided with the names and functions of members of your care team.
- Be informed of your medical condition, treatment options, and potential outcomes.
- Review your plan of care with your care team.
- Be informed of policies and regulations that apply to you.
You have a responsibility to:
- Treat others with dignity, courtesy and respect.
- Respect the values, culture and beliefs of others.
- Respect the privacy and property of others.
- Be understanding and sensitive to others.
- Recognize that the needs of other patients may at times be more urgent than yours.
- Provide information to your care team about your important medical history, illnesses, and medications.
- Work with your care team to ensure a good relationship.
- Recognize you are part of the care team in reaching your care goals.
- Express concerns about your care.
- Be aware and follow the policies and rules of the organization.
- Participate with your care team to establish and work towards your care goals.
- Ask questions about your care and treatment.
- Be open to suggestions and share ideas for your care.