Long-term care communication
To optimize communication with residents and family members, Bruyère's long-term care homes have an email distribution list. This list will allow us to email our newsletter, monthly activity calendar and other relevant information to those who subscribe.
Rest assured that the email address you provide will not be shared with anyone. No spam emails will be sent to you. The option to unsubscribe will be available on every email you receive, should you wish to unsubscribe at any time.
If you have any questions about this mailing list, please contact the long-term care coordinator (613-562-6262, ext. 2518, firstname.lastname@example.org).
Join Bruyère's long-term care distribution list below!
Complaints, concerns and compliments from patients and families
Complaints concerns and compliments policy
Complaints can be submitted to the Ministry of Health and Long- Term Care (MOHLTC) in one of two way:
1. Call the toll-free Long-Term Care ACTION Line at 1-866-434-0144.
The person answering the ACTION Line will take your information, ask you some questions, assess the problem, and give the information to an inspector for follow-up.
The Ministry of Health and Long-Term Care’s Long-Term Care ACTION Line is open seven days a week, from8:30 a.m. to 7 p.m.
2. Send a written letter, by mail, to:
Director, Performance Improvement and Compliance Branch
Ministry of Health and Long-Term Care
1075 Bay St.
You will receive a reply to let you know that the ministry has received your complaint. The director will pass your complaint on to an inspector who will look into the matter.