Patients Residents & Families

Entre Nous - Publication 14


End of life training  

In February and March, personal support workers, nurses, administrative staff, volunteers and therapeutic support services team members refined their communication skills to better support residents and their families at the end-of-life. The Bruyère CLRI has created resources aimed at teaching communication at end-of-life through train-the-trainer workshops and PSW education. This gives the opportunity to registered staff to give the workshop themselves. Happy learning!


Focused rounding 

A new Focused Rounding project has been implemented at Saint-Louis residence (pilot on the 3rd floor). Focused rounding enhances the way we work by moving us towards a more pro-active, rather than reactive, approach to meeting resident needs. One of the goals is to enhance the satisfaction of all by proactively addressing resident and family concerns, and enhancing communication and relationships. After piloting this new approach for one month, we have seen decreases in falls and the number of call bells. We have also seen a measurable increase in resident satisfaction. We are now planning to gradually spread this project across all our LTC units at SLR and EBR.


Are we meeting the needs of minority populations in Ontario long-term care homes?
Join the Ontario CLRI and Bruyère on May 16 for a webinar that will look at existing research on minority populations’ access to LTC homes. This webinar will focus on ethnic, linguistic, two-spirit LGBTQ+, and immigrant minority populations in Ontario LTC homes.

Learn more and register at:




From April 1st – 5th we received a visit from Accreditation Canada. Overall, Bruyère was over 99% compliant in a review of 1500 standards. Our LTC homes met all of their Required Organizational Practices. The goal of these visits is to identify our strengths but most importantly our areas of growth. We would like to thank all the teams for their hard work during this time and in the preparation phase. Let’s continue our journey to make our LTC homes even better places to live and work!



Annual Spring Bazaar 

On May 8, 9 and 10, join us at Saint-Louis Residence for the spring bazaar!



  • May 8 and 9, from 9 a.m. to 4 p.m.
  • May 10, from 9 a.m. to noon 
Everyone is welcome! All proceeds go towards essential equipment to promote residents’ quality of life and quality of care at Saint-Louis Residence. 




Elisabeth-Bruyère Residence 


New Director of Care 

Anuraj started at Élisabeth Bruyère Residence on Monday, February 11th, in the role of Director of Care. He has previous experience as a registered nurse in LTC as well as at a chronic pain management clinic in Nova Scotia. He completed his Master of Business Administration in 2017 and then held roles similar to the Director of Care role (Health Services Manager) in LTC facilities in both Nova Scotia and Alberta. We are very happy that he has decided to relocate to Ottawa in order to come work with us at Bruyère Continuing Care. Welcome to our team Anuraj!


Special thank you to Mariem! 

We would like to send out a big thank you to Mariem Ben Amor for filling in as the acting DOC. Mariem first came to REB in the fall as our new Practice Support Nurse and quickly transitioned into the acting DOC role. She is now working as the new PSN and we are very happy to have her on our team!



Ministry update 

Inspectors from the Ministry of Health and Long-Term Care were at the residence in November for their annual resident care and services quality inspection. In follow up, we received two orders. One of the orders is related to dietician sign off of the menu and revisions, and ensuring the menu is always comparable between regular and modified textures. The other order is related to safe medication practices including storage, and nursing administration. The team is working through a work plan to get these orders back into compliance by April 30, 2019.


Welcome Marielle and thank you Mathilde! 

We would like to welcome Marielle Schultz as the new recreation technician for REB. Marielle comes to us with lots of experience and has previously worked at the Perley Rideau Veterans home. Please help us in welcoming Marielle to her new role! We would also like to thank Mathilde Lafortune for all the hard work and dedication she has provided to our residents. We are happy to announce that Mathilde will continue working at EBR part-time as the Volunteer Coordinator.


Saint-Louis Residence 



Ministry update 

An inspector from the Ministry of Health and Long-Term Care spent a few weeks at the Saint-Louis Residence in February 2019. She did a follow-up on orders and on several critical incidents and complaints. We are very proud to announce that the Order on pre-surgical prescriptions is now compliant! SLR is now Order free and in full conformity! We are grateful for the tremendous work that has been done and the efforts you make on a daily basis to maintain the improvements that have been put in place over the last few years.


Sovereign's medal for volunteers 

Paulette Corbeil and Marcelle Sarault, volunteers at Résidence Saint-Louis, have been selected to receive the Sovereign’s Medal for Volunteers in recognition of their contributions to the community. This medal is an official Canadian honour bestowed by the Governor General of Canada, which recognizes the outstanding volunteer achievements of Canadians across the country in a wide range of fields.

Congratulations, Paulette and Marcelle!

Volunteer ambassador program 

The main goal of the volunteer ambassador program is to improve the resident’s care experience on move-in. Volunteer Ambassadors serve as members of the team, welcoming new residents and their families to the Saint-Louis Residence and providing them with basic information about Therapeutic Support Services. Furthermore, they gather relevant information about the resident’s life and daily occupations.

Need additional information?
Contact the Volunteer Resources office at 613-562-6262 ext. 2517.



Dignified Goodbye 

A beautiful heart-shaped wreath has been created by our amazing craft volunteer, Anita. When you see this wreath hanging on a door this means the resident has passed away. This allows the members of the home to know this resident is no longer with us.



Do you have a funny, touching, story that is worth sharing? Send it to sld-ltc@bruyere.org.